InvoCare cuts HR service tickets by 80% with Oracle Fusion Cloud HCM
Funeral service provider improves HR efficiency, deploys employee self-service, and connects people data across divisions.
Australia | Construction and Engineering
“We’ve had some really great wins implementing Oracle Fusion Cloud HCM. Through automation around employee self-service, we’ve reduced the time the HR ops team spends on service tickets by about 80%, which has allowed them to free up their time to work on higher-value tasks.”
InvoCare, the largest provider of funeral, cemetery, crematorium, and pet memorial services across Australia and New Zealand, needed to replace siloed systems that made it difficult to see finance, supply chain, and people data in a single, consistent way across its multiple divisions. Employing about 2,500 employees in roughly 300 locations, InvoCare runs a complex business that depends on accurate, timely information, and reliable, repeatable processes. As part of its broader adoption of Oracle Fusion Cloud Applications, the company chose Oracle Fusion Cloud HCM to manage HR processes and create a unified source of employee information connected to its Oracle Cloud finance and supply chain applications. With Oracle Fusion Cloud HCM’s self-service capabilities, InvoCare has been able to remove about 200 manual HR tickets per month, cutting time spent on those tasks by roughly 80%. The company plans to introduce AI agents into its HCM workflows for onboarding new employees and reviewing open and planned positions, as well as to enhance its employee self-service capabilities. InvoCare also used the AI capabilities in Oracle AI Success Navigator, formerly Oracle Cloud Success Navigator, to help with the rollout of its Oracle Fusion Cloud HCM and other Fusion Cloud Applications.
Partners
Oracle Customer Success Services helped InvoCare get more value from its Oracle Fusion Cloud investments through Oracle AI Success Navigator. That tool, via hands-on workshops and in-product guidance, provides best practices, product release planning, and configuration insights. This support has made it easier for InvoCare to absorb quarterly innovations in the Fusion Cloud Applications, close knowledge gaps, and focus its internal effort on improving processes and preparing for future AI capabilities.
About the company
InvoCare is a funeral services provider in Australia and New Zealand, with a smaller presence in Singapore. It operates a portfolio of well-known brands that support families through some of life’s most difficult moments, with services that span funeral planning, memorial parks, crematoria, and pet memorials.